Return Policy (Damaged Items Only)

At Abeer, we stand behind the quality of our handcrafted luxury ethnic wear. **Returns are accepted only in the case of manufacturing damages or defective products received.**

To initiate a return for a damaged item:

• The damage request must be raised within **3 days** of order delivery.
• You must contact customer support via WhatsApp or email with your Order ID.
• An unboxing video is mandatory. The video must show the package seal being opened for the first time and inspect the item clearly. Claims without a complete, continuous unboxing video will not be accepted.

Exchange Policy (Sizing Only)

We provide exchanges exclusively for **size discrepancies**. If a piece does not fit as desired, you can request a size exchange within **3 days** of delivery.

Please note the following exchange criteria:

• Exchanges are strictly subject to product size availability in our warehouse.
• The garment must be returned in **unused, unwashed, and original condition** with all brand tags attached.
• Customized order items are ineligible for size exchanges.

Refund Policy (Store Credit)

Abeer **does not offer monetary or bank refunds** for order returns or size discrepancies.

Upon validating and processing an eligible return claim, you will be issued **Store Credit** matching the purchase amount. Store credit carries no expiration date and can be applied to any future silhouette releases on our online shop.